FAIR USAGE POLICY

Customers may contact the Support Desk of The Data Support Agency Ltd via phone, online web chat, email and directly from their unique customer portal. All calls are logged and a unique ticket number allocated, both of which can be seen inside the customer’s portal.

In the event of extreme usage, The Data Support Agency may need to restrict the amount of support agent time per month in order to maintain a consistent level of high quality service for all customers. Should this occur, The Data Support Agency will contact the customer to jointly prioritise their open tickets.

The following table indicates the support agent time allocated to each customer, based on different subscription levels:

Monthly subscription Agent Time
iCaaS Micro 30 minutes, one-off
iCaaS Lite 30 minutes, per month
iCaaS Pro 2 hours, per month
iCaaS Plus 4 hours, per month

 

 

The Data Support Agency Ltd. Fair Usage Policy

Last Updated: 21/08/2018

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    ONE MONTH FREE
24/7 portal access

30 minutes remote consultancy support per month

Chat, call or email the UK-based consultancy desk

Readiness assessment & GAP Analysis

Monitored compliance chart dashboard

60+ tools, templates, processes and documents to download

Subject Access Request management

Certificate of GDPR awareness

Automated legislation and ICO updates

Extensive FAQs

1 authorised user

Instant access

£49 PER MONTH

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£539

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GET INSTANT PORTAL ACCESS
24/7 portal access

120 minutes remote consultancy support per month

Chat, call or email the UK-based consultancy desk

Readiness assessment & GAP analysis

Monitored compliance chart dashboard

60+ tools, templates, processes and documents to download

Bespoke privacy policy creation

Subject Access Request management

Certificate of GDPR awareness

Automated legislation and ICO updates

Data breach support

Extensive FAQs

Up to 4 authorised users

Instant access

£99 PER MONTH

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£1089

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GET INSTANT PORTAL ACCESS
24/7 portal access

240+ minutes remote consultancy support per month

Chat, call or email the UK-based consultancy desk

Readiness assessment & GAP analysis

Monitored compliance chart dashboard

60+ tools, templates, processes and documents to download

Bespoke privacy policy creation

Subject Access Request management

Certificate of GDPR awareness

Advanced DPIA guidance

Proactive project plan tracking

Automated legislation and ICO updates

Enhanced data breach notification support

Extensive FAQs

Up to 10 authorised users

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Basingstoke, RG24 8WG

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